Help Center

  • Order Tracking

    • After processing (1–3 business days), you’ll receive a tracking link via email.
    • U.S. delivery typically takes 10–18 business days (standard shipping) via reliable international carriers.

    Product Care

    • All tent covers are machine-washable (cold water, gentle cycle); avoid bleach or high heat drying.
    • LED light components: Wipe clean with a dry cloth—do not submerge in water.

    Troubleshooting

    • LED light not working? Check USB charging (for starry light models) or ensure the temperature sensor is unobstructed.
    • Mosquito net tears? Contact us for replacement parts within 30 days of delivery.